FAQ, Terms and Conditions
Frequently asked questions
Q: My car is not listed on your website, do you have any kits that will work on my car?
A: Please contact us by sending us an email to info@rhoplate.com. We are constantly adding more models but it might not be listed yet. We have hundreds of different mounting bolts and most of the time we can custom make a bolt for you.
Q: I see other brands claiming a single product fits multiple vehicle, why can't your's do the same?
A: Although the thread on the vehicle might be the same, the mounting bolt length is different depending ondifferent cars. We work hard to ensure the fit of the plate is as proper as possible. While some other brands will have the plate mounted as much as 3" away from the bumper.
Q: Where do you ship the products from? When can I expect my product to arrive?
A: We ship from Burnaby, BC, Canada using Canada Post Tracked Package. It usually take 4-6 business days to arrive most US cities. If you need faster shipping or international shipping, please contact us. We are happy to provide quotes for you.
Terms and Conditions:
All prices on Rho-plate website are quoted in US Funds.US residents are not charged taxes on shipped orders.
BC residents are subject to GST and PST.
Other Canadian residents are subject to GST and or HST on product and shipping.
Methods of Payment
We accept PayPal, credit cards, or other types of payments - through Paypal.
Methods of Shipping
Within Canada
All merchandise will be shipped using Canada Post "Expedited Parcel", unless otherwise requested. Product(s) shipped within Canada will require 1-2 business days after payment received. Average time for delivery within Canada will be 2 - 8 days.
United States
All merchandise will be shipped using Canada Post "Tracked Packet USA", unless otherwise requested. Product(s) shipped to the United States will require 1-2 business days after payment received. Any export/import fees and custom duty will be collected by the carrier. Average time for delivery to US will be 4 - 15 days.
International
Our standard shipping only includes Canada and USA. Please contact us about international shipping. We will provide quotes shipped to your country.
Discounts
Progressive Auto Products Ltd. will ONLY offer discounts to authorized distributors. SPECIALS already on sale are NOT subject to discounts.Terms and Conditions of Sales
By placing an order you are agreeing to a legally binding contract, and it can only be canceled with e-mail PRIOR to the order being processed.
Those who wish to cancel their order must send Progressive Auto Products Ltd. an email to sales@rhoplate.com. Orders which are already processed may not be cancelled and are subject to Progressive Auto Products Ltd.'s Refund/Exchange Policy.
All processed sales are final. No returns without prior agreement. All undamaged, unused, and/or un-installed parts are subject to a 15% restocking fee.
Shipping fees are not refunded on returned or exchanged goods or warranty damaged goods. Customer is responsible for all shipping fees.
Non Stocked, special order items require a 50% non-refundable deposit to order in.
No Cancellations or Returns on Special Order Parts. "Special Order Parts" refers to any part that is not normally in-stock at Progressive Auto Products Ltd.
Progressive Auto Products Ltd. assumes no responsibility for any damage or injury from the use of our products.
Progressive Auto Products Ltd. will not be able to refund / exchange a product based on cosmetic preference or minor cosmetic flaws. Please contact us if you have any questions.
Progressive Auto Products Ltd. assumes no responsibility for damaged or broken parts during installation. If you are unsure of installing a part, take it to a qualified mechanic for installation. Progressive Auto Products Ltd. is NOT responsible for incorrectly installed parts.
The rho-plate website content, prices, and all related materials are subject to change without notice. Contents of this website and design of rho-plate V1 and V2 are the exclusive property of Progressive Auto Products Ltd. and may not be reproduced in any form without the prior written consent of Progressive Auto Products Ltd.
Progressive Auto Products Ltd. advise the consumer or customer that all products purchased must conform to local Specific vehicle code sections. Please consult your local laws for more information.
Our products are sold for off-road use only. All installation are at the customer's own risk. rho-plate/Progressive Auto Products Ltd. hold no responsibility either implied or otherwise for mechanical, electrical, injury or other failure when using our products.
Warranty
Progressive Auto Products Ltd. provides a 1 year manufacturer's warranty on our rho-plate product.
All items found faulty or damaged from shipping must be claimed under the shipping company’s warranty terms.
Items submitted for warranty replacement or refund MUST be submitted properly back to Progressive Auto Products Ltd. for said manufacture inspection and approval of warranty replacement.
Customer is responsible for shipping cost of warrantied/replacement items.